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Amazon Goes Head to Head with USPS with Parcel Lockers in Virginia

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Amazon Locker in 7-Eleven

Amazon has now introduced parcel lockers to a third metropolitan area in the United States by installing seven parcel lockers in seven 7-Eleven’s in Northern Virginia. By installing parcel lockers in the same general geographic area as the Postal Service, Amazon clearly indicates that its parcel locker delivery system is a direct competitor with delivery by the U.S. Postal Service, United Parcel Service and FedEx. While Amazon’s parcel lockers are in the same general geographic area, Amazon has made some real estate and operating/software decisions that may provide Amazon with a competitive advantage among customers that find locker delivery attractive Amazon’s Lockers are in More Up-market Zip codes than Gopost Amazon [...] Read more »

Amazon Has 30 Parcel Lockers in Manhattan, Queens and Brooklyn

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A previous post on Amazon’s expansion of its parcel locker network understated its investment in this delivery technology in New York City. Amazon now has 30 parcel lockers in New York City and not the 20 that were reported last month. As the chart below shows, Amazon has 5 lockers in Brooklyn, 7 in Queens and 18 lockers in Manhattan including one on Roosevelt Island.  Combined with the 10 Amazon has in and around Seattle, WA and the 7 in Northern Virginia, Amazon is now far ahead of the Postal Service in implementing goPost. Parcel Lockers Create Proprietary Address and a Competitive Advantage for Amazon Amazon’s network of parcel lockers [...] Read more »

Amazon Expands Parcel Lockers to 20 Locations in New York City

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Amazon now has opened 20 parcel lockers in New York City. This includes fifteen in the borough of Manhattan, three in Queens and two in Brooklyn. In total, Amazon has now opened thirty parcel lockers with the other ten in the Seattle metropolitan area. In the eight months since Amazon installed 8 locations each in Seattle and New York, it has more than doubledaccess to this delivery technology. Amazon now has opened 20 parcel lockers in New York City. This includes fifteen in the borough of Manhattan, three in Queens and two in Brooklyn. In total, Amazon has now opened thirty parcel lockers with the other ten in the Seattle [...] Read more »

The Future of Parcel Delivery: One Hour Delivery Windows

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Making the business-to-consumer e-commerce market work requires making the delivery experience better and less expensive than it is now.  The biggest problem couriers are working to solve is missed deliveries that require a second or third delivery attempt or pick-up from a depot once a missed delivery notice goes out. Missed delivies raise shipping costs and make buying online less convienient. In the United States, both FedEx and UPS allow shippers to send parcels to retail locations rather than have them sent to their home address.   The Postal Service has just started a test of GoPost parcel lockers that will offer customers a 24-7 option for parcel pick-up near their home.  However, many if not most [...] Read more »

UPS Conference Call Suggests USPS Should Accelerate gopost Deployment

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In its conference call, United Parcel Service (UPS) repeatedly touted the success of its UPS My Choice program. The UPS My Choice program has two features that are similar to what the Postal Service’s gopost parcel lockers will likely offer. They provide customer notification of delivery and provide delivery to a location with convenient hours when the recipient cannot be at home to accept receipt of their parcels. The UPS My Choice differs from what gopost will offer in that having parcels delivered to a UPS store requires either a $5 per package or $40 annual fee while gopost will more than likely be a free service. UPS has offered UPS [...] Read more »

A Close Up Look at gopost

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The gopost parcel lockers appear all but ready for live customer tests. Viewing one in person clearly showed to me how a customer thinking of using a gopost would interact and how it would work for both able and disabled individualsm, as well as adults of a full range of heights. What a Customer First Sees A customer interested in using gopost will have no trouble finding it.  The bright red and blue colors make it stand out, just like Redbox and Blockbuster kiosks do.    The use of color focuses the consumers attention right where they have to go, the center console. Given that it is both bright red and stands out a [...] Read more »

gopost Nearly Ready To Go Live

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Since December 6, the Postal Service has installed six gopost parcel lockers in Northern Virginia and tested both the hardware and software.   Now the Postal Service has quietly launched the gopost web page in anticipation of the formal public introduction in mid-January.  Given the interest in gopost among the readers of this blog, I took advantage of light Northern Virginia traffic on Christmas to visit all six sites.   These sites illustrated the breadth of possible installations the Postal Service may use and how these parcel lockers will integrate with the Postal Service’s on-line and, possibly, its mobile presence.  [For an in depth look at a gopost parcel locker see: A Close Up Look at [...] Read more »

USPS Puts gopost Website Up

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The Postal Service has put up a placeholder for the gopost log-in page.    This is what the body of the page now looks like.  It looks like their marketing campaign promoting gopost will follow what DHL did in Germany and focus on getting missed packages.  If you are interested in seeing what installations of gopost parcel lockers look like read   gopost Nearly Ready to Go Live  For a close up look at a gopost parcel locker read “A Close Up Look at goPost.” Tweet Read more »

Amazon’s Parcel Locker Test Expanding

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On November 17, Geekwire reported that Amazon has engaged the commercial real estate firm Jones Lang LaSalle to locate additional locations for its parcel lockers.  The report came only a month after Amazon installed 8 in Seattle, as well as a similar number in Manhattan and London. Geekwire’s story includes an excerpt of the letter that identifies the benefits that Amazon suggests retailers that have installed the first set of lockers have found. “For retailers as well as building owners, the lockers generate foot traffic as customers visit to pick-up deliveries,” reads the message. “Amazon lockers are an attractive amenity for employees and residents of commercial buildings, Amazon will cover [...] Read more »

Clear Image of GoPost Illustration

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Yesterday’s post on GoPost included an illustration from a picture taken of a projection of a Powerpoint slide.   The Postal Service has graciously provided me with the illustration used in that slide that allows for a clearer picture of the GoPost parcel locker.  Based on this picture it would appear that: gopost will have a touch screen monitor gopost will have a slot for insertion of a credit card. gopost appears to have a receptical next to the credit card slot.  This receptical may be designed to print receipts for acceptance of a parcel or it may be capable of printing adhesive backed package or postage labels. gopost has three sizes of [...] Read more »